Office Manager

Office Manager / Senior Customer Service Advisor Role

• £40,000 + per annum
• 23 days holiday + bank holidays
• Permanent role

We are seeking a highly experienced Office Manager / Senior Customer Service Advisor to join our team.

Key Responsibilities

• Manage and supervise the customer service team.
• Oversee the smooth and efficient running of the office.
• Develop and implement customer service policies and procedures.
• Handle customer complaints and queries.
• Develop positive relationships with customers.
• Monitor customer satisfaction levels.
• Provide regular reports to senior management.
• Conduct regular training sessions for the customer service team.

Essential Skills / Attributes

• Ideally experience in a similar role or leading a team, but will consider an experienced bodyshop CSA looking to progress.
• Excellent communication, leadership, and management skills.
• Strong problem‑solving and decision‑making skills.
• Highly organized with excellent attention to detail.

Office Manager / Senior Customer Service Advisor – up to £40k – Leatherhead – Bodyshop

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