Category-leading products & services – B2B & B2C.c. £125,000pa + generous car, bonus and benefits.West Midlands.
Manufacturer of category-leading products, with strong brand equity and ambitious expansion plans, looking to appoint a visionary customer experience champion to transform their UK and European customer service and supply chain operations.
This is a rare blank sheet opportunity to reimagine, restructure and deliver a best-in‑class B2B and B2C customer experience.
About the Company
Backed by the resources of a £300mpa, fast‑growing international technology group, our client specialises in the supply and delivery of high‑quality connected products and support services, recognised thought leaders in their category.
With a long standing reputation for product excellence, they have invested heavily in product innovation, and market development.
The Role
Reporting to the Managing Director will be responsible for delivering a best‑in‑class customer experience, leading all core functions including customer support, compliance, supply chain and logistics. This is a hands‑on leadership role requiring both strategic vision and operational rigour.
Key Responsibilities
- Lead the development and execution of a bold, customer experience strategy
- Drive organisational and operational change across UK and European markets
- Build and mentor a high‑performing team
- Champion innovation and blue sky thinking
- Ensure compliance with all legal, ethical, and regulatory standards
Candidate Profile
We are seeking a commercially astute, strategically minded leader with a strong track record of growing a B2B and B2C customer service operations. You will be entrepreneurial, results‑driven, and capable of leading a business through rapid change and transformation.
Essential Experience
- Executive‑level customer service leadership of a technical products business
- Proven success in scaling customer service operations and delivering a best‑in‑class customer experience
- Strong operational understanding, especially in technical support, compliance and supply chain
- Excellent communication and stakeholder engagement skills
- Passion for innovation, sustainability, and customer experience
What’s on Offer
- A pivotal leadership role in a thriving, purpose‑driven organisation
- Competitive executive compensation package with performance incentives
- Supportive board and entrepreneurial culture
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