Customer Representative – Abergavenny

Making a meaningful difference for our customers, every day

As a Customer Representative, you will make a real impact from day one.

About the role

Branch: Abergavenny, Monmouthshire (21 High Street, NP7 5YN, GB). This is a 12‑month fixed‑term contract, full‑time, 35 hours per week, Monday to Saturday. The branch is closed to the public on Mondays and Thursdays; you will primarily support customers by taking calls on our savings line, while also providing banking support.

You need to be within a 45‑minute commute of the branch.

Training will cover the first three weeks; no holiday during that period. The role offers a minimum salary of £26,500 from 1 July 2026.

Benefits

• 25 days holiday per year (increases to 30 over time); optional purchase of up to 10 extra days.
• Wellhub access for health and wellness.
• Up to 2 days of paid volunteering a year.
• Ongoing training and development.
• Annual performance‑related bonus.
• Private medical insurance.
• Competitive pension.
• Life assurance.
• Additional benefits through salary sacrifice scheme.

What you’ll be doing

• Welcome customers into the branch and understand their needs, offering trusted, friendly support.
• Handle a range of transactions and queries accurately, prioritising customer safety and fairness.
• Guide customers through banking products and services that suit them.
• Work closely with colleagues in a busy branch environment, supporting one another to deliver excellent service even at peak times.
• Follow processes, spot potential issues, and escalating concerns as required to protect customers and Nationwide.
• Keep face‑to‑face banking meaningful and accessible on the high street.

About you

• Experience in a customer‑service environment or passion for it.
• Ability to take pride in helping customers feel confident, supported and listened to, even under busy or complex circumstances.
• Patience, empathy and strong people skills.
• Comfortable working in a fast‑paced environment where priorities shift.
• Calm under pressure, adaptable, and a positive mindset.
• Digital savvy, confident using technology.
• Team player who values strong teamwork.
• Clear verbal and written communication.
• Ownership mindset, acting with care and integrity to protect customers and their money.

Customer First Behaviours

• Feel what customers feel – empathise with them using feedback and insights.
• Say it straight – honest, direct, sharing diverse perspectives.
• Push for better – challenge status‑quo and pursue continuous improvement.
• Get it done – prioritise impact and take accountability for outcomes.

Job Information

• Job Identification 3819
• Apply Before 06/24/2026, 10:55 PM
• Locations: 21 High Street, Abergavenny, Gwent, NP7 5YN, GB

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