What is the opportunity?
You will provide day-to-day management of RBC’s global high-risk Capital Markets portfolio, focusing on minimising losses while maximising strategic client retention.
Job Description
As a member of a specialised team, you’ll handle complex, high-risk accounts through proactive relationship and risk management. Your role balances delivering tailored solutions that meet RBC’s risk standards with preserving long-term client relationships. Collaboration with internal partners (e.g., service teams, risk officers) and external professionals will be critical to resolving challenges and driving business opportunities.
This is a permanent, full-time role and requires 4 days in our 100 Bishopsgate office.
What will you do?
Client Experience
- Champion continuous improvement in client interactions, taking ownership of issues at first contact.
- Ensure clients are treated with respect, empathy, and professionalism while maintaining strong relationships.
- Proactively refer clients to RBC-wide expertise to enhance their experience.
- Deliver value-added financial advice and solutions tailored to meeting the objective of minimising loss and maintaining client relationships where possible.
Employee Capability & Engagement
- Maintain up-to-date skills/accreditations via a personal development plan.
- Participate in bank/industry events and foster a culture of recognition for client-focused behaviours.
Client Retention
- Leverage tools like Newton, MFA, and SLAS Learnings to strengthen advisory interactions.
- Build partnerships with Risk and Field teams to identify high risk situations early.
- Maintain a visible, positive presence (in-person/virtual) to promote Advisory Services.
Risk Management
- Negotiate terms and agreements to protect RBC’s short- and long-term financial interests.
- Address collateral/data issues, lending excesses, and compliance requirements (e.g., AML, fraud prevention).
- Manage portfolio health via timely reviews, borrower performance monitoring, and write-off processing.
- Follow protocols for risk rating changes, covenant breaches, and negative financial trends.
- Participate in Watchlist reviews and share restructuring insights via SLAS database updates.
- Prepare for portfolio reviews with senior leadership (VP/EVP) and engage external experts (lawyers, appraisers) as needed.
- Mitigate reputation risk through professional, consultative issue resolution.
- Establish file strategies within 45 days of transfer to your team.
What do you need to succeed?
Must-have
- Demonstrable experience in high-risk portfolio management, credit risk, and financial restructuring.
- Strong negotiation, analytical, and relationship-building skills.
- Ability to balance risk mitigation with client retention goals.
What is in it for you?
We thrive on the challenge to be our best — progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Opportunities to work with the best in the field
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services.
Agency Notice
RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pays fees to agencies where they have entered into a prior agreement to do so and in any event does not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.
Job Skills
Accounting Finance, Asset and Liability Management (ALM), Business Loans, Confidentiality, Credit Analysis, Customer Service, Detail-Oriented, Financial Statement Analysis, Risk Management, Small Business Financing
Additional Job Details
- Address: 100 BISHOPSGATE, LONDON
- City: London
- Country: United Kingdom
- Work hours/week: 35
- Employment Type: Full time
- Platform: GROUP RISK MANAGEMENT
- Job Type: Regular
- Pay Type: Salaried
- Posted Date: 2026-04-27
- Application Deadline: 2026-06-16
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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