Customer Consultant

Customer ConsultantHull (HU1 3HA) – just a short walk from Hull InterchangeStart date: 3rd August 2026At Wescot Credit Services, we believe great customer service can make a genuine difference. We’re on the lookout for passionate, resilient Customer Consultants to join our BFI Team, supporting customers on their journey back to financial wellbeing.If you’re empathetic, a great listener and thrive in a people‑focused role, we’d love to hear from you.What’s in it for you?Salary: Starting from £26,500.76 (based on 40 hours), rising with experienceBonus: Fantastic monthly bonus – earn up to £2,000 extra per yearHoliday: 31 days (pro rata), including bank holidaysTraining: 4 weeks of structured, supportive training with a dedicated L&D TrainerHybrid working: Once your fully competent and confident in the role, enjoy the flexibility of blending home and office workingCareer with purpose: Be part of a business that truly cares about customers and colleaguesFlexible working that fits your lifeChoose from 35, 37.5 or 40 hours per weekCondense your hours over 4 or 5 daysWe are open Monday–Friday, 8am–8pm and Saturdays, 8am–4pm. You will work on a rotational shift pattern between those hours.1 in 3 Saturdays only – with a weekday off before your Saturday shiftWhat you’ll be doingAs the first point of contact, you’ll support customers through meaningful conversations that really matter:Handle inbound and outbound calls with professionalism and careUse active listening and questioning to understand individual circumstancesIdentify vulnerability and ensure customers receive the right supportDeliver difficult news with empathy, clarity and confidenceHelp customers take positive steps towards financial healthWorld‑class training and supportYou’ll start with a 4‑week, in‑office training programme (Monday–Friday, 8:30am–4:30pm), where you’ll learn:How to recognise vulnerability and support needsRegulation and signpostingOur systems and processesHow to deliver the right outcome for both customers and the businessOnce you’re ready, you’ll move onto our weekly shift patterns, with the option to choose either from either a 35, 37.5 or a 40-hour contract.Why Wescot?We’re proud of our 5‑star approach to customer service and our supportive, team‑driven culture. If you bring empathy, resilience and a positive attitude, we’ll give you the tools and training to thrive.Our team here at Wescot Credit Services have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best. Some of our events included a Summer Party, Christmas Party, team events and outings, alongside lots of fun in our vibrant Hull office.We are also passionate about supporting our local community. We have worked with local primary schools to deliver fun, educational games around the importance of money and debt.If this sounds like a company that you would like to be part of, to deliver our mission for 2026 and beyond, please apply and start your next chapter with us!See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZfReady to make a difference?Your journey with Wescot starts 20th July 2026!Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified in Costa Rica, France, India, Portugal, the United Kingdom and the United States.Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.**At Wescot we’re regulated by our clients – as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.#J-18808-Ljbffr…