Helpdesk Team Leader – Fast-Paced Ops & Coaching

Sodexo is seeking an experienced Helpdesk Team Leader in Manchester to manage the Command Centre’s daily operations. This role involves ensuring compliance with policies, delivering KPIs, and motivating a team of administrators.

The ideal candidate will have at least three years’ experience in a Contact Centre and proven leadership skills. You will be responsible for training, team management, and fostering strong customer relationships while upholding Sodexo’s values.

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