Hybrid Telesales Executive (Permanent)

Telesales Agent JOB LOCATION: Permanent (hybrid working) THE JOB As a Telesales Agent you will be leading the way as the telephone voice of sales for Fibrus, delivering amazing customer experience, selling our products and services to our prospective clients across residential and small businesses enquiring about Fibrus Hyperfast Fibre broadband and ancillary products. You will become part of our vibrant and fast paced desk sales team, working on one of our call or online chat campaigns. This could range from inbound to outbound, warm to cold data. Helping customers to make the move to Fibrus, making phone-based sales from outbound and inbound calls Helping customers find pre-contract solutions and processing sales via web chat Ensure all orders are processed efficiently & effectively using Fibrus ordering system Follow up with customers to ensure they are fully updated with order / installation progress Work closely with other members of the Fibrus Team Ensuring quality and compliance standards at all time and meeting and exceeding operational sales targets consistently WHAT WILL YOU BRING? Demonstrable telephone-based or face-to-face sales experience Be committed, professional, reliable, target driven and ambitious, demonstrating a willingness to learn Confidence using systems and software to process orders and communicate Excellent/confident verbal and written communication skills Have a can-do attitude and the desire to deliver a quality service to customers Understand the importance of compliance in the telesales environment IS FIBRUS FOR ME? As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption. As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose! HOW TO APPLY To apply to join the Fibrus Group, please do so online and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. Fibrus At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working – there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications….