Case Advisor

Case Advisor

Manchester City Centre

Hybrid working, min 2 days per month in the office

Full-time, 35 hours per week

On-going temporary contract which could lead to a permanent opportunity

£17.29 per hour

Office Angels are currently recruiting for a Case Advisor to join our client based in Manchester City Centre.

Duties will include

• Handle customer complaints via phone and email, ensuring timely resolution and follow‑up communication
• Arrange and lead initial enquiry meetings with customers
• Review, analyse and summarise complex case information
• Manage your own caseload, working closely with colleagues across the organisation
• Support customers by arranging and recording complaint calls where needed
• Follow safeguarding procedures to protect children and vulnerable adults
• Provide cover and assistance to team members as required
• Any other reasonable duties as may be assigned from time to time

We are looking for candidates with

• Experience of dealing with complaints and providing advice and guidance via telephone, email and letter
• Excellent customer service skills with a sensitive and professional approach
• Strong written and verbal communication skills, with the ability to adapt your style
• Ability to manage workloads effectively and meet deadlines
• Must be able to work independently and as part of a wider team
• Understand GDPR and data protection
• Experience of relevant software and advanced Excel
• Great organisational ability and attention to detail

Additional Requirements

• A standard criminal record check via the Disclosure and Barring Service is required

Benefits

• Weekly pay
• Work/life balance
• 30 days’ holiday allowance + bank holidays after 12 weeks on assignment

Office Angels is an equal opportunity employer.

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