Sales Operations & Business Support Analyst

The role of the Sales Operations & Commercial Support Analyst will support the future growth of Bracco UK by ensuring the commercial business strictly adheres to industry standards such as ISO9001 and NHS Procurement strategies.

Key Responsibilities

• Collate and maintain relevant data for submission within required timeframes on a yearly basis for key NHS policies, including:
• Social Value Policy
• Modern Slavery and Labor laws Policy
• Sustainability program
• Carbon Reduction Plan
• Code of Ethics policy
• ISO9001 Certification compliance
• Ensure that the Evergreen Assessment is completed yearly to a minimum of Level 1 and create roadmap to level 3.
• Support tender processes ensuring relevant and accurate company data is submitted within the required timeframe.
• Regularly monitor company performance against NHS performance metrics, escalating potential risks or areas for improvement.
• Proactively audit internal processes to prevent grounds for mandatory or discretionary exclusion (e.g., modern slavery offences)
• Collate all Carbon reduction data required to ensure that we are meeting our Net Zero targets
• Drive continuous improvement and develop our compliance policies and standards to meet industry requirements.
• Register and maintain company details, including the unique supplier identifier (PPON), on the FTS/Central Digital Platform, ensuring data accuracy to avoid exclusion.
• Liaise with internal stakeholders to ensure up to date company insurance certificates are available.
• Maintain and update MIA certification for NHS Supply Chain.
• Lead the Customer Qualification GDP compliance processes, ensuring all customer master data is verified and accurate in a timely manner.
• Responsible for reporting adverse events strictly in accordance with specific local Standard Operating Procedure (SOP).
• Support the leadership team in widening the scope of ISO9001 across the company.
• Lead and support ISO9001 audits to maintain standards including the Quality Management Review process.
• Responsible for adhering to all relevant SOPs.
• Complete all required training courses to a satisfactory standard.
• Keep up to date with NHS policies and procurement strategies, ensuring internal stakeholders are informed.
• Identify and commit to additional training as appropriate to ensure continuous learning and development.
• Cross-train within the Sales Ops team to provide seamless coverage during peak periods.
• Complete any additional tasks as reasonably requested by the company.

Professional Experience & Knowledge

• Previous commercial experience working on NHS contracts and tender bids.
• Competent in using various databases and reporting tools.
• Previous experience working with ISO standards and certification desirable.
• Previous experience in Pharmaceuticals and/or Medical Equipment preferable.

Required Skills

• Confident and effective communicator
• Collaborative team player as well as proactive with own workload.
• Analytical
• Problem Solving
• Innovative, identifying opportunities for improvement and change
• Results Oriented

Education

Bachelor’s degree or equivalent in area of specialty desirable

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