Location: Manchester University NHS Foundation Trust, Oxford Road, Manchester, M13 9WL
Overview
Join our dynamic team at Manchester University NHS Foundation Trust as a Retail Operations Manager and lead the way in delivering exceptional service and operational excellence across our retail outlets. In this pivotal role, you will be a key member of the site management team, overseeing popular brands such as Greggs, Subway, coffee shops, and Sodexo branded cafés and offers. Your expertise will ensure outstanding customer experiences, strict compliance, and the maximisation of profitability across multiple locations.
What you’ll do
- Deliver budgeted profit and turnover across all retail outlets.
- Ensure compliance with franchise standards, NHS Trust policies, and Sodexo procedures.
- Manage financial budgets, stock levels, wastage, and labour efficiency.
- Drive customer satisfaction, measured via Clients for Life reviews and audits.
- Recruit, train, and develop retail staff, ensuring performance reviews and career development.
- Ensure the DRIVE system is managed on site and allergens and calories are displayed.
- Map and deliver future retail landscape plans.
- Liaise with third‑party contractors to ensure quality and compliance.
- Oversee payroll accuracy and resolve queries promptly.
- Escalate operational, financial, compliance, or reputational risks.
- Provide 7‑day cover on a rota basis.
- Lead refurbishment planning and innovation in menus and offers.
- Ensure retail audit tools are in operation and results reported.
- Support promotional programmes and share best practice across sites.
What you bring
- Proven experience managing multi‑unit retail operations and diverse workforces.
- Experience in franchise management (Greggs, Subway, or equivalent).
- Strong customer‑facing and retail/sales background with budget accountability.
- Excellent communication skills with patients, visitors, colleagues, and clients.
- Ability to work independently, flexibly, and professionally under pressure.
- Strong literacy and numerical skills.
- Positive attitude, enthusiasm, and team leadership skills.
- Ability to work as part of a team.
- Level 3 Food Safety.
- Experience in the training and development of staff.
- HND in Hotel, Catering or Institutional Management.
- Experience of working within a unionised environment.
- Experience of collaborative working within a joint hard and soft FM environment.
What we offer
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24‑hour virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan.
- A Death in Service benefit for colleagues who pass away whilst employed by Sodexo.
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment.
- Competitive compensation.
- Full training and full protective uniform supplied.
Inclusion and Equality
We are committed to being an inclusive employer and welcome applications from people with diverse experiences, backgrounds, and identities. We are a disability‑confident leader, committed to changing attitudes towards disability and ensuring disabled people are supported in achieving their aspirations. In addition, we run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
#J-18808-Ljbffr…