About the Role
At Knoops we are dedicated to offering expertly crafted hot chocolates, coffees, and teas in an inviting environment that celebrates quality and customer delight. We’re looking for an energetic and motivated Team Leader to guide, inspire, and support our dynamic café team.
Key Responsibilities
- Lead Daily Operations: Oversee the smooth running of the café, ensuring excellent customer service, efficient workflow, and adherence to high-quality standards.
- Inspire & Motivate the Team: Act as a role model, fostering a positive and collaborative work culture where everyone thrives and contributes to success.
- Training & Development: Support the onboarding and continuous training of baristas to uphold Knoops’ high beverage preparation and customer service standards.
- Customer Engagement: Be the face of the café, welcoming customers, handling queries, and ensuring every guest enjoys a memorable Knoops experience.
- Quality Assurance: Maintain the highest standards in beverage preparation, presentation, and café cleanliness.
- Stock & Inventory Management: Ensure stock levels are maintained, and ordering is accurate to support daily operations without wastage.
- Problem‑Solving: Address any operational challenges swiftly and efficiently to keep the café running smoothly.
What We’re Looking For
- Proven Leadership Experience: Experience in a supervisory or team leader role within a café, hospitality, or retail environment.
- Passion for Beverages: A love for crafting high-quality drinks and a desire to share that enthusiasm with both customers and the team.
- Strong Communication Skills: Ability to inspire, guide, and motivate a diverse team while building positive relationships with customers.
- Operational Savvy: Comfortable handling stock management, scheduling, and daily operational tasks efficiently.
- Customer‑Centric Mindset: A dedication to creating exceptional customer experiences and fostering loyalty.
- Calm & Composed Under Pressure: Ability to manage a fast‑paced environment and resolve challenges confidently.
- Team Spirit: A supportive leader who thrives on seeing the team succeed and grow together.
Our Shared Vision
At Knoops, we believe that diversity makes us stronger. Our customers come from all walks of life, and we value having a team that reflects this diversity. We celebrate the unique qualities that each team member brings and are committed to creating an inclusive environment where everyone can thrive.
We welcome applications from all backgrounds, regardless of age, ethnicity, gender, ability, religion, or sexual orientation. We are particularly keen to hear from candidates from underrepresented groups in our industry, including women, people with disabilities, ethnic minorities, and members of the LGBTQ+ community.
If you require any adjustments during the recruitment process, have a disability or condition that may affect your performance, or have other specific needs, please let us know—we’re here to support you every step of the way.
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