Customer Services Advisor – Sales and Service

Customer Service Sales Advisor Kingspan Water and Energy Location: Hybrid / Newry, UK job type: Permanent / Full-time Sector and subsector:Sales | Customer Service Annual Fixed salary:£ Attractive sales bonus scheme We are seekingCustomer Service Sales Advisorto join our team. This role focuses on delivering outstanding service to both new and existing customers via phone and email. At Kingspan Water & Energy, part of the global Kingspan Group PLC, we are committed to driving change in the design and manufacture of sustainable solutions for water and energy storage. We provide industry-leading products for water management, storage, and telematics systems for high-performance buildings and infrastructure. As we continue to grow, new career opportunities are available, both locally and globally. Career Growth: Access to career development programs and internal job opportunities for personal and professional advancement. Hybrid: 3 days a week in the office and 2 at home after training period Hours: Mon-Thu 8:15am-5:00pm, Fri 8:30am-4:00pm Mentorship: Receive support and guidance from our teams to help you progress in your career. Discounted gym memberships, eye tests and access to virtual health services. Financial Security: Attractive pension plans and life assurance up to four times your salary. Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more. Handle inbound queries from existing customers via telephone and email, providing prompt and effective solutions. Maintain high accuracy in order processing, including managing credit card transactions. Retain commercial contract customers and develop strategies to foster strong, lasting relationships. Achieve Key Performance Indicators (KPIs) set by the Service Manager. Identify and develop new business opportunities, maintaining a healthy sales pipeline for future growth. Track and record sales activities to monitor performance. Continuously develop and maintain in-depth knowledge of Kingspans products and services. Provide exceptional, professional service to both internal and external customers. Build and nurture strong relationships with key stakeholders, including field engineers. Ensure compliance with company procedures and legal requirements. What we are looking for: Five GCSEs (or equivalent), including English and Maths. Ideally 12 years experience training provided Call Centre experience desirable Proven ability to meet and exceed KPIs. Exceptional organizational and planning abilities. Proficient in IT and computer systems….