Project Support Officer

Role Purpose

Maldon District Council is working in partnership with Essex Shared Services to support the role of Project Support Officer. This is a full‑time position offering hybrid working with a minimum of 2 days in the office per week.

Responsibilities

• Support the delivery of projects through effective project and programme administration.
• Ensure projects and initiatives are accurately documented, monitored, and progressed in line with agreed plans.
• Provide timely and reliable information, reporting and administrative support to help the division meet statutory and corporate objectives.
• Facilitate communication and collaboration across internal teams, stakeholders and external partners to ensure smooth delivery of projects and programmes.
• Maintain high standards of compliance, record‑keeping and reporting to support good governance and accountability within the division.
• Support coordination for enquiries, ensuring responses are managed efficiently and escalated appropriately.
• Contribute to continuous improvement in project processes and systems, supporting a culture of efficiency, effectiveness and customer‑focused delivery.
• Act as a role model for the service, demonstrating authenticity, integrity, resilience and compassion while focusing on communication, personal development and well‑being.
• Maintain accurate and up‑to‑date records of all projects, programmes and initiatives.
• Monitor project progress and highlight any issues, risks or delays to the relevant managers or programme boards.
• Prepare reports, briefings and documentation for internal and external stakeholders, including committees and partner organisations.
• Coordinate meetings, agendas and actions for project boards, working groups and other forums to ensure timely follow‑up and accountability.
• Assist in the development, implementation and review of project processes, ensuring compliance with corporate and statutory requirements.
• Facilitate communication between teams, stakeholders and partners to enable smooth project delivery and collaboration.
• Identify opportunities to streamline processes, improve efficiency and enhance customer outcomes.
• Respond to enquiries and requests promptly and effectively to support excellent customer service.

Qualifications

• Educated to A Level standard, NVQ Level 3, or equivalent relevant experience.
• Evidence of continuous professional development (CPD) or ongoing learning relevant to project or programme administration.
• Management or specialist qualifications are not essential but may be an advantage depending on project responsibilities.
• Understanding of local government structures, planning and growth processes.
• Awareness of statutory and corporate requirements relevant to corporate and capital projects.
• Good understanding of customer service standards and expectations in a public sector context.
• Knowledge of continuous improvement, business process redesign and quality control principles.
• Working knowledge of project and programme management principles and methodologies is desirable but not essential.
• Demonstrable administration experience is essential.
• Experience in project or programme administration within a professional or public sector environment is desirable but not essential.
• Experience of coordinating meetings, boards and actions, including accurate documentation and follow‑up.
• Proven experience of working collaboratively with internal teams, stakeholders and external partners.
• Experience in maintaining accurate records, data management and producing reports to support decision‑making.
• Strong organisational and time‑management skills, with the ability to manage competing priorities effectively.
• Excellent verbal and written communication skills, including producing clear reports and presentations.
• Ability to work independently and as part of a team, demonstrating initiative and adaptability.
• Confident in using technology and Microsoft 365 applications, and able to quickly learn service‑specific systems.
• SharePoint experience is desirable.
• Demonstrates resilience, professionalism and a collaborative approach under pressure.

Benefits

• The Local Government Pension Scheme
• Generous holiday entitlement
• Flexible and agile working
• Employee assistance programme
• Cycle to work scheme
• Salary sacrifice car lease scheme
• Discounted local gym membership
• Free parking

Maldon District Council is committed to the employment and career development of disabled people. We are a Disability Confident Employer and take actions to successfully employ and retain disabled people and those with health conditions.

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