Real-Time Capacity & Performance Analyst

NHS Professionals Ltd is seeking a highly analytical Resource Planner & Real-Time Analyst to join our dynamic call centre team in Hemel Hempstead. This role focuses on forecasting, scheduling, and monitoring contact centre performance to ensure optimal staffing levels.

Successful candidates will have experience in workforce management, strong Excel skills, and the ability to drive operational decisions with data. We offer generous annual leave, development opportunities, and a commitment to inclusivity.

#J-18808-Ljbffr…