Overview
Incipio curates beautiful spaces with vibrant atmospheres for great times. Juno is a contemporary Italian restaurant and bar launching at Olympia, blending neighbourhood dining with the energy of a West London destination. The menu is built around seasonal plates, handmade pasta, and a confident drinks programme anchored by spritzes, negronis, and an Italian wine list. We are seeking an exceptional General Manager who brings talent and heart to the role, energised by creating elevated dining experiences in breathtaking surroundings and turning moments into memories for guests.
Our ideal candidate is an accomplished, confident leader commercially astute, guest-obsessed, and committed to operational excellence. They empower and inspire their teams, foster a culture of accountability and growth, and bring a commanding yet approachable presence to the floor. We are looking for a leader to embrace this brand and bring their team on a journey to deliver fun, elevated and exciting hospitality.
Responsibilities
- Lead a large team in a fast-paced, premium venue, ensuring smooth and structured operations.
- Take full ownership of financials, people, compliance, and guest experience.
- Be disruptive—challenge the norm, ask questions, and push boundaries.
- Develop and empower the management team to lead with structure, confidence, and independence.
- Obsess over service standards—delivering nothing short of excellence.
- Coach, mentor, and inspire with a focus on people development.
- Be commercially courageous—making calculated decisions that drive success.
- Ensure safety of guests, team, and venue at all times.
- Maintain compliance—promote online training, checks, and best practices.
- Adapt and evolve—embrace challenges and thrive in a changing environment.
- Communicate with impact—clear, effective, and purposeful communication with follow-up.
Who You’ll Be
- An accomplished leader with a track record of driving excellence in elevated, food-focused venues, combining operational expertise with warm, approachable hospitality.
- Strong business acumen—confident in managing financials, budgets, and targets.
- Experience managing relationships and operational interfaces within major developments, understanding multi-stakeholder estates, and maintaining relationships with landlords and local authorities.
- A people-first mentality—caring deeply about team growth and well-being, championing an inclusive culture.
- Energetic, passionate, and resilient—leading by example under pressure.
- A structured mindset—setting clear expectations and empowering the team.
- Obsessed with communication—able to convey the bigger picture and venue details to the team.
- Curious and courageous—always questioning, improving, and innovating.
- Fun—understanding hospitality is about personality and heart.
Benefits & Perks
- Vitality Package: Dental, Optical and Health insurance; gym membership discounts and other rewards; great bonus potential.
- Free Therapy through Self Space (accessible to Incipio employees).
- Opportunities for career development as the business grows.
- Company awards and events; sickness and compassionate pay; trips (e.g., wine trips, ski trips).
- Enhanced maternity, paternity and adoption leave; Incipio FC + seasonal socials.
- 50% discount for food and drink in all Incipio venues; additional holiday after 2 years of continuous service.
Experience & Employment
Experience: Required
Employment: Full-time
Salary: £48,000 – £70,000 yearly
About Incipio Group Limited
Bring yourself to work. We curate beautiful spaces with vibrant atmospheres for great times.
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