Retail Customer Advisor (Liverpool One) – 30 hours
Full-time
Location: 43b South John Street, Liverpool, United Kingdom, L2 1TL
Salary: £13.72 per hour + on‑target bonus of 15% paid monthly based on store performance
Join a team that delivers first‑class customer service and helps customers explore our cutting‑edge products and services. The role involves engaging with customers, driving sales and ensuring a high level of service excellence in a fast‑paced retail environment.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customer enquiries, ensuring prompt resolution.
Key Traits
- Customer Focused: Passion for delivering exceptional customer service and understanding customer needs.
- Team Collaboration: Ability to work well within a team and contribute to a positive, high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior knowledge of our products is required. Ambition and the drive to learn are most important.
Qualifications
- Strong drive to learn and ambition.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast‑paced, customer‑focused environment.
Benefits
We offer a competitive pay package, bonuses, up to 31 days of holidays plus two bank holidays, and a range of benefits including discounts, vouchers, a pension plan and access to learning and development tools.
Our Commitment to Inclusivity
We believe everyone should have the opportunity to interview for a role that matches their skills. We work with our Talent, Diversity & Inclusion teams to provide reasonable adjustments throughout the interview process.
We are committed to an inclusive workplace where diverse perspectives are welcomed, voices are heard and everyone feels safe to show up as themselves.
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