Helpdesk Scheduler

Helpdesk Scheduler

East London

Monday to Friday 8am – 5pm

Up to £12.00 per hour

Temp to Perm

Our client is a large facilities management company currently working on a high-profile contract. They are looking to appoint helpdesk scheduler to join their team.

Day to day duties for the Helpdesk scheduler will include:

• Handling inbound and outbound calls
• Action emails
• Logging jobs and allocating work to engineers
• Prioritising work as appropriate and efficiently
• Cross check all assignments
• Respond to all suppliers/client/contractors’ emails and file accordingly
• Chase up outstanding reports from engineers & clients etc
• Working towards SLAs
• Running reports
• Manage the completion process once works are carried out
• Ensure compliance and procedures are followed as directed
• Other ad hoc administrative duties as required

For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

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