Regional Waste Manager/ Account Manager

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for a Regional Waste Manager to oversee waste service delivery across the JLL / Rolls Royce account, ensuring consistent, high-quality services across multiple client locations in the North and Midlands.

Role Responsibilities

• Oversee and manage waste service delivery across multiple client sites, ensuring services meet contractual requirements, quality standards and client expectations at all times.
• Lead, support and develop the waste team responsible for service delivery, promoting high performance, engagement and a strong safety culture aligned with Mitie and client requirements.
• Build and maintain strong relationships with key client and internal stakeholders, acting as a trusted point of contact and ensuring open, effective communication at all levels.
• Act as the primary escalation point for complex or unresolved issues, resolving complaints promptly and effectively to maintain high levels of client satisfaction.
• Monitor and report on KPIs and SLAs, attending monthly client meetings, presenting performance data, and driving continuous improvement and value-added initiatives across the account.

Qualifications

• Proven experience within the waste industry, with strong knowledge of waste and recycling best practices, including hazardous and non-hazardous waste management.
• Demonstrable experience in contract and performance management, including KPI monitoring, service reviews and stakeholder engagement.
• Strong communication, organisational and IT skills, with proficiency in Microsoft Word, PowerPoint and Excel, and a sound understanding of health and safety requirements.

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