Clerical Officer

Position

We are seeking a highly organised individual to join our busy Health Records team as a Clerical Officer. One part‑time (25 hours) position will provide admin/clerical/call‑handling support for the Out‑Patient department at Queen Margaret Hospital, Monday to Friday, 12:00–17:00.

Key Responsibilities

• Provide administrative, clerical, and call‑handling support for the Out‑Patient department.
• Prioritise and manage day‑to‑day workload in a busy, physically and mentally challenging environment.
• Use scanning, validating, and auditing processes (knowledge advantageous).
• Operate filing and appointment systems effectively.
• Work independently and as part of a team.

Qualifications

• Educated to Standard Grade (or equivalent) with passes in English and Arithmetic.
• Relevant admin/clerical, contact centre, and reception experience.
• Good keyboard and typing skills, ability to work on own initiative.
• Strong organisational and listening skills, flexible approach to working.
• Level of English language competency and communication skills necessary to perform this role safely and effectively.

Benefits & Working Conditions

• Part‑time post (25 hours) with flexible working hours.
• Salary pro‑rata.
• Family‑friendly policies and full support for disabled, long‑term condition, and neurodivergent candidates.

Additional Requirements

• A member of the Protection of Vulnerable Groups (PVG) Scheme prior to appointment.
• Right to work in the United Kingdom (including visa, EU settled, or pre‑settled status).

Contact

For informal enquiries, please contact Amy McCulloch, Health Records Team Leader, Out‑Patient Services, at 01592 643355 ext 22094.

Equal Opportunities

NHS Scotland is committed to encouraging equality and diversity among its workforce and eliminating unlawful discrimination. NHS Scotland welcomes applications from all sections of society.

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