Guest Operations Coordinator
Location: Wembley Stadium, London (with travel across the UK & Ireland)
Contract: Fixed-term | September2026 – Summer 2028
About UK & Ireland 2028 Limited
UK & Ireland 2028 Limited is the local organising committee responsible for delivering UEFA EURO 2028 across the UK & Ireland. We work on behalf of the five Football Associations and in partnership with governments, host cities, stadiums and delivery partners to plan and deliver the tournament safely, inclusively and to world‑class standards.
About UEFA EURO 2028
UEFA EURO is one of the world’s largest sporting events. In 2028, it will be hosted across multiple cities in the UK & Ireland, requiring large‑scale coordination across transport, infrastructure, stadiums and public services. UEFA owns the tournament and sets requirements; UK & Ireland 2028 Limited is responsible for delivering it locally.
The Role
The Euro 2028 Guest Operations Coordinator assists in the planning and coordination of Guest Management & Protocol operations at the 9 stadiums. They will support in producing operational documents, development of procedures and training documents, ensuring that the teams onsite can deliver a seamless, high‑quality guest experience.
What you’ll be doing
- Support the Senior Guest Operations and Protocol Manager in the planning, delivery and execution of guest management operation across 9 stadiums.
- Lead operational planning for 5 assigned stadiums.
- Conduct stadium site visits and coordinate with relevant project teams. This will involve travel around UK & Ireland and onsite support at other UEFA events.
- Coordinate the guest host programme for hospitality products, including contracts, budgets, communication efficiency and long‑term stakeholder engagement.
- Ensuring required levels of service for UEFA VIP guest target groups are appropriately planned for and delivered accordingly.
- Coordinate all logistical requirements across venues, including office setup, staffing plans, site visits, shift schedules, uniforms and guest host/volunteer placements.
- Prepare operational manuals and key documentation such as flow charts, dot plans, mappings and venue delivery plans.
- Liaise with key projects and other Guest Management & Protocol pillars to ensure communication lines and procedures to ensure deliverables.
What we’re looking for
Essential experience and skills
- Experience working in an administrative and coordination‑focused role within the events industry.
- Experience supporting guest services or customer‑facing operations within large‑scale environments.
- Ability to manage multiple tasks or projects effectively while maintaining attention to detail. Clear and professional written and verbal communication skills.
- Ability to work accurately and adapt positively within changing operational environments.
Technical Skills
- Strong Microsoft Office skills, including PowerPoint, Excel and Word.
- Excellent communication skills.
- Demonstrable organisational skills with the ability to manage multiple priorities and maintain attention to detail.
Please see the attached role profile for full details
How you’ll succeed
Non‑manager roles
- Adaptable – responds positively to change.
- Collaboration – works effectively with others.
- Explainer – communicates clearly and simply.
- Inclusion – values different perspectives.
- Performance Focus – delivers high‑quality work on time.
- Personal Responsibility – takes ownership.
- Positive Impact – maintains a constructive approach.
- Pride – produces work to a high standard.
Why apply?
We offer a competitive salary and benefits (including 25 days holiday, pension and private medical insurance), alongside the opportunity to be part of a landmark international sporting event.
Location & Working Pattern
Based at Wembley Stadium, with travel across the UK & Ireland as required. Travel will be required for site visits as required and for onsite support at other UEFA events.
- 2026: 3 days/week onsite
- 2027: 3–4 days/week onsite
- 2028: Full-time onsite during tournament delivery
Everyone is welcome
We’re hiring for excellence through inclusion. We’re building a skilled, values‑led workforce that reflects the diversity of the UK and Ireland. We encourage applications from all backgrounds and don’t expect a traditional career path.
We’re happy to make reasonable adjustments—please contact careers@uki2028.com.
All roles are subject to appropriate DBS checks.
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