Experience & Operations team are vital to this mission. You’ll be part of a team that ensures every visitor feels welcome, every event runs seamlessly, and every corner of the museum hums with life. Here Grit and Glitter guide everything we do: the depth, texture, and authenticity of the city’s stories, alongside moments of surprise, delight, and magic. In these roles, you’ll help create experiences that are vibrant, inclusive, and unforgettable, shaping how thousands of people encounter London every day.
Responsibilities
- Operate complex, visitor‑facing operations in a fast‑moving environment.
- Lead managers to high standards, supporting strong daily delivery across service, safety and visitor flow.
- Provide clarity, emotional intelligence and commercial awareness to ensure daily service excellence.
- Grow team confidence and capability by leading from the floor and making smart decisions in the moment.
Qualifications
- Experienced operational leader with proven ability to run complex visitor‑facing operations.
- Strong leadership, decision‑making and emotional intelligence skills.
- Commercial awareness and the ability to support strong daily delivery.
- No formal museum experience or qualifications required; what matters is the ability to lead from the floor and create welcoming environments.
Equal Opportunity Statement
London Museum is committed to being an equitable and inclusive employer, and to becoming representative of the diversity of London. We particularly welcome applications from people from Global Majority backgrounds who are currently under‑represented in our organisation. We also welcome applications from disabled people as we are a Disability Confident Leader.
#J-18808-Ljbffr…