Member Experience Manager
£37,000 + benefits
London | Full-time | Permanent Contract
Are you a natural people‑leader who loves creating spaces where others feel genuinely welcomed, supported and looked after? This is a brilliant opportunity to step into a design‑led, community‑focused workspace environment where experience really matters
As Member Experience Manager, you’ll lead a front‑of‑house team to deliver a seamless, high‑quality experience for members and guests alike. You’ll set the tone for the space – warm, professional and calm – ensuring everything runs smoothly day to day while building a strong, engaged team culture
What you’ll be doi
- ngLeading, motivating and developing a high‑performing front‑of‑house te
- amOverseeing daily operations across reception, meeting rooms and shared spac
- esActing as the main point of contact in the absence of the General Manag
- erManaging stock levels, amenities and supplier relationshi
- psSupporting recruitment, onboarding and ongoing team developme
- ntHandling member feedback with care, confidence and thoughtful resoluti
onWhy this ro
le?This role is a great fit for someone looking to move from a fast‑paced, customer‑facing environment (hospitality, retail, coworking or similar) into a more structured, office‑based setting without losing the people‑first eleme
nt.You’ll benefit f
- rom:Monday–Friday working hours (no evenings or weeke
- nds)A beautifully designed workspace with a strong focus on wellb
- eingA collaborative, inclusive culture that values initiative and i
- deasA leadership role with real autonomy and day‑to‑day var
ietyWhat we’re lookin
- g forExperience managing or supervising a customer‑facing
- teamA background in hospitality, retail, coworking or a service‑led enviro
- nmentStrong communication skills and a calm, organised app
- roachA proactive, solutions‑focused mi
- ndsetA genuine passion for creating positive experiences for o
thers…