Service Advisor – Polestar & Renault

Service Advisor – Polestar & Renault – Leeds

We are looking for a Service Advisor to join our Leeds team, working with premium brands including Polestar and Renault. This customer-focused role requires you to provide clear guidance and excellent service, helping customers make informed decisions and build lasting relationships.

Essentials (You Must Have)

• Minimum 1 year experience in automotive service or customer-facing motor trade role
• Strong customer service and communication skills
• Sales mindset with ability to promote service plans and value-added products
• Organised and proactive with attention to detail
• Full driving licence, held for a minimum of 2 years

Key Responsibilities

• Act as the main customer contact throughout the service process
• Provide clear explanations of work required and manufacturer recommendations
• Discuss vehicle health check findings and support informed customer decisions
• Promote service plans and aftersales solutions to enhance customer loyalty
• Coordinate with technicians to ensure timely, high-quality repairs
• Manage courtesy cars, bookings and customer communications
• Maintain excellent product knowledge and brand standards
• Achieve individual and team targets across service and sales metrics
• Build lasting customer relationships through professional service

About You

• Experience in automotive service or customer-facing motor trade role
• Strong communication and relationship-building skills
• Sales awareness with ability to identify customer opportunities
• Highly organised and detail-focused
• Customer-first mindset
• Full UK driving licence

Why Join Us

• Staff discounts
• 25 days holiday (+ bank holidays)
• CBS Scheme
• Bonus opportunities
• Career development across the group
• Sick pay
• Cycle to work scheme
• Recognition initiatives
• Refer a friend programme

Working Hours & Location

• Location: Leeds
• Full-time, permanent role

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