The Sales & Marketing team look after our customers and help them through one of the most important parts of their lives; finding and buying a new home. We pride ourselves on putting customers first, and sales and marketing are a key part in making that vision a reality. Our Sales & Marketing teams, both locally and nationally, work together to make sure we’re showing people the perfect home for them. There’s a wide variety of roles that include building and maintaining websites, running marketing campaigns, answering customers’ questions, being on hand to guide and support them through the purchase and personalisation of their brand new home; and of course making sure they’re happy after they’ve bought. Some of the team work on-site in sales and marketing showrooms, and others support from the office but at its core the team are here to make sure customers are getting what they need from us and finding the perfect home.
Reporting to the Sales Manager, to deliver high standards of service, and provide support to the sales operation, to achieve optimum selling prices whilst maintaining Company standards.
Responsibilities
- Look after all prospective/existing purchasers in a welcoming, professional and efficient manner, delivering exceptional customer service.
- Provide expertise in the Company’s house types, specs, extras and procedures.
- Match all Group schemes available to seek to secure the maximum possible sales, ensuring that all customers are qualified.
- Ensure that all paperwork and site administration is up to date, and required reports are completed within deadlines.
- Apply a to date working knowledge of all legal requirements (Consumer Protection from Unfair Trading (2008), CML, H&S, Data Protection Act and Consumer Code).
- Develop and maintain close and effective working relationships with all relevant internal colleagues and external contacts, in particular, the Sales Manager, Sales Adviser, and Site Management team.
- Effectively maintain the CRM database, i-Sales as directed by your Sales Manager.
- Take responsibility for maintaining the presentation of show homes, completed product and the sales office to the agreed standard, and ensure that adequate on‑site and off‑site signage is maintained.
- Contribute to PR / marketing proposals to Sales Adviser.
- Conduct local and market research, and competitor analysis in line with OFT guidelines in order to demonstrate excellent knowledge and awareness of the local area, amenities and current market.
- Attend regular training and development as identified by the Sales Management team.
- Processing of credit and debit card transactions or use of card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
- Undertake appropriate training on PCI DSS at induction and then ongoing as required / stated by the business.
Qualifications
- Experience of working in a service environment, for example, retail, hospitality, banking, Housebuilding, estate agency.
- Commercially astute with a good understanding of the market and competitors.
- Understanding and acting upon customer needs to maintain Company reputation.
- Thrives on challenge, resilient and driven to achieve personal and organisational targets.
- Able to remain calm and controlled under pressure.
- Keeps up to date with new thinking including legislation, economic conditions and technology.
- Communicates and negotiates persuasively – capable of influencing others assertively, building rapport with customers.
- Embraces change and explores new ways of working to help the continuous growth of the sales operation.
- Encourages and supports people in the team, sharing knowledge and best practice.
- Able to build relationships across functions, internally and externally.
- Flexibility with hours, particularly with regard to weekends and bank holidays.
Benefits
- Competitive Bonus Scheme
- Private Medical Cover – Single Cover
- 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
Today’s housebuilding professional need tomorrow’s benefits, so they’re ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world.
Private medical cover
Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more — including physio and talking therapies. You can even add family members.
Pension
First-class pension schemes with the option of up to 10% employer contributions.
Annual Health Assessment
All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing.
As well as a competitive salary, we offer many ways to make life more affordable – from access to employee loans and savings accounts, to house purchase discounts.
Cycle to Work scheme, reduced hotel rate, discounts at major retailers… These make a massive difference to the quality of your lifestyle.
So much more…
From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits.
About Anglia
Our dual-branded Barratt Redrow divisions combine the best of our Barratt Homes and Redrow brands.
Whether it is homes focused on first time buyers, or those aimed towards customers taking the next step in their homeownership journey, we provide award winning quality and innovative design.
That’s why we’ve been awarded the maximum 5 Stars from the Home Builders Federation since 2009, making us the only major national housebuilder to achieve this.
Where you’ll be working
Here is where you’ll be based, whether that’s an office or one of our sites.
Putting diversity and inclusion front and centre
We know that a diverse team is better for our customers, makes us a more attractive employer and results in a stronger, more sustainable business. Which is why we’re so committed to developing our inclusive culture.
Thinking ahead to leave a better world behind
We’re building a sustainable tomorrow, one house and one community at a time. Our commitment to our customers is rooted in every decision and day‑to‑day action we take.
See how our colleagues are building tomorrow together.
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