Capita Pension SolutionsCustomer Service Representatives (Liverpool) – 10th August Start
Capita Pension Solutions are looking for Customer Service Representatives to join our established team on a permanent basis. The role involves handling incoming calls from a wide range of members and their beneficiaries, supporting them with queries relating to their pensions. This is a permanent office-based position in central Liverpool, working 37.5 hours per week Monday to Friday, between 8am and 6pm, with no evenings or weekends. The salary is £25,155 per annum. Start date: 10th August 2026.
Job Description
- Start date: 10th August 2026
- Location: Liverpool
- Salary: £25,155 per annum
What You’ll Be Doing
- Taking a high volume of inbound calls from a wide range of members and their beneficiaries.
- After your in-depth training period you will be able to handle a wide range of queries within agreed service levels.
- Working in your team, you’ll be supported and encouraged by your Team Manager to develop your skills within a fast-paced environment.
- Your training will be virtual and very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently.
What We’re Looking For
- Previous customer service experience, either within a high-volume contact centre environment or in a face-to-face setting, with confidence in handling a high volume of interactions and working comfortably in a contact centre role.
- Excellent telephone manner with the ability to display empathy and know how to build and maintain a strong rapport with members.
- Great passion for customer service with the ability to resolve queries quickly and efficiently.
- Excellent attention to detail, with the ability to prioritise and use your initiative.
- Knowledge and experience of pensions (advantageous but NOT essential).
What’s in it for You
- Starting salary £25,155 per annum
- 23 days’ holiday (rising to 27) with the opportunity to buy additional days
- Discounted insurance policies
- Company matched pension
- Life assurance
- 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
- Discounts on retail, socialising, health and wellbeing, travel and technology
- And much more.
About Capita Pensions Solutions
Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breadth of services to over 450 schemes covering over 6 million members. Our team uses their experience, insight, expertise and latest technology to deliver personalised end‑to‑end solutions to meet all of our clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management and member communications.
Proof of Right to Work Checks
Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.
- If you have a valid passport: a digital ID verification will be completed as part of your pre‑employment checks.
- If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.
Equal Opportunities
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call +44 7784 237318. As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Location
Liverpool, United Kingdom
Time Type
Full time
Contract Type
Permanent
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