Senior Patient Administrator
The Clementine Churchill Hospital, Harrow. Hours: 37.5 per week (full time). Employment: Permanent. Salary: Up to £27,401.60 per year (depending on experience, training and qualification).
Overview
The Clementine Churchill Hospital is part of Circle Health Group, Britain’s leading provider of independent healthcare. We are looking for a Senior Patient Administrator to join our Administration department.
Duties
- Provide efficient, accurate, and compassionate administrative support throughout the patient journey, including booking, admission, transfer, and discharge.
- Maintain high standards in data entry, appointment scheduling, and communication with patients and clinical staff.
- Ensure timely processing of documentation, referrals, and patient updates using the appropriate systems.
- Act as a senior point of contact for patient administration staff, offering guidance and troubleshooting support for complex queries.
- Support task allocation and day‑to‑day workflow coordination across the team.
- Ensure handovers are completed and all processes are followed in line with departmental procedures.
Qualifications
- Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
- Experience in a patient administration, bookings, or healthcare support role.
- Strong organisational skills and attention to detail.
- Confident using hospital systems and Microsoft Office applications.
- Excellent communication and interpersonal skills.
- Ability to support and mentor junior team members.
- Previous experience in a senior administrative or team coordinator role.
- Knowledge of patient pathways, referral systems, or RTT targets.
- Understanding of information governance and confidentiality policies.
- Experience working in a private hospital or clinical environment.
Salary & Benefits
- Up to £27,401.60 per year (depending on experience, training and qualification).
- 25 days holiday per year + bank holidays, increasing to 30 days with service.
- Private Pension Scheme.
- Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions.
- Friends & Family Hospital Discounts.
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay.
- Non‑contributory life insurance.
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits.
- Access to resources, tools and services to support wellbeing.
- Employee recognition programmes.
- Industry leading training and development opportunities.
…and much more!
Our Commitment
Circle Health Group is committed to creating a diverse workforce, offering inclusive opportunities for all colleagues. We strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles and more. Our values are selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative.
For more information about our philosophy, visit https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy.
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