Head of Lending Journeys & Customer Experience

LLOYDS BANKING GROUP is seeking a Lead Customer Journey Manager in London to enhance lending journeys for customers and colleagues. The role involves leadership and transformation within Business & Commercial Banking, ensuring fast and effective customer outcomes.

With over 5 years of experience in customer journey design and team management, you will oversee journey specialists and collaborate with cross-functional teams. A generous salary package is offered along with a hybrid work pattern.

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