Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location
Canning Town Warehouse, Unit 4 SEGRO Park, London, E16 4ES. Please note this is an onsite role.
About the Role
As an eComm Assistant, you will support the eComm team in the delivery of our ambitious Bricks & Clicks strategy, supporting our 10yr strategy. Bringing the Crisis brand to life through commercially viable products and multiple income streams. You will get involved in every aspect of the team including pre‑retailing, photography, fulfilment, stock generation, and Shopify, building relationships with internal and external stakeholders and one‑off projects.
Day to Day Tasks
- Preparation of stock: sorting a delivery of a single box of donated clothing or homeware to pallets of donated goods.
- Sorting and grading the stock based on its quality and sign‑posting to the marketplace where we will get the best value (Shopify, eBay, Depop, retail stores).
- Photographing, steaming/cleaning, listing and barcoding of inventory.
- Picking and packing of orders & processing returns.
This is a unique opportunity to join this exciting team and learn all there is to know about charity eCommerce, raising funds for one of the UK’s most well‑known charities.
About You
We are looking for someone who is willing to get involved in all elements of our eComm operation, learn new skills and be a team player. You will use your existing skills, experience and willingness to learn new skills to generate income and reach new audiences. Team members based at our Canning Town warehouse and office space will work closely with the eComm and wider Retail Team.
You may have experience in retail, eComm or a role that required you to be very organised and ensure tasks are completed to allow the rest of the team to function.
Diversity and Inclusion
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Values and Culture
Our values – Bold, Impactful, Collaborative and Equitable – are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
Benefits
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest‑free loans for travel season ticket, cycle to work and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%.
- 28 days’ annual leave (pro‑rated) which increases with service to 31 days and the option to purchase up to 10 additional leave days.
- Enhanced maternity, paternity, shared parental and adoption pay.
- Wellbeing Leave to be used flexibly.
- And more! (Full list of benefits available on website)
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
Registered Charity Numbers
Registered Charity Numbers: E&W1082947, SC040094
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