Flexible Hours Bank Support Worker – Complex Care, Winsford
Location: On site / Wharton, Winsford CW7 3EQ, UK
Job type: Casual / Full or Part-time
Sector and subsector: Medical & Healthcare | Social Care / Social Worker
Hourly Fixed salary: £12.71
Job Role: Bank Support Worker
Services: Chapel house and Old chapel
Hours per week: Full or Part-Time flexible ad hoc hours, Days and Nights available.
A day in the life of a Bank Support Worker
As a Bank Support Worker, you’ll play a vital role in delivering exceptional care and support. You’ll have the opportunity to support people with a variety of needs.
You’ll enjoy the freedom of choosing when you work. Pick up shifts as and when you’re available, whether it’s days or nights. It’s the perfect opportunity for those seeking work-life balance and more control over their time.
Our Bank Employee Benefits
- Blue Light Card and other discount schemes – We cover the cost of your card, unlocking various discounts for you. Enjoy discounts on childcare, shopping, and a wide range of online training courses.
- Free Meals – Available to all staff working 12‑hour shifts, ensuring you stay energized with a hot or cold meal.
- Refer a Friend – You can earn a £200 bonus for referring a friend who successfully joins WCL.
- Christmas Enhancement (Double Time) – Enjoy double‑time pay for allocated Christmas hours worked.
- Ongoing Technological Advancements – Benefit from our investment in new technology, including care plans and Rota apps, with full training provided.
- Shifts available – Made available through our online Rota system. Shifts can be same day or in the future. Book shifts that fit with your availability, days, nights, weekdays, weeknights, weekends. A range of shifts available, from 3‑hour shifts up to 12 hours and sleep‑in shifts.
- Pay Yourself After Every Shift – With FlexEarn, you’re in control. WCL gives you access to 80% of your pay right away, including overtime.
What We’re Looking For
We are looking for experienced people for this role. Ideally, you’ll have experience working in care so you’ll be able to hit the ground running.
At We Change Lives (WCL), we seek compassionate individuals who share our vision and values. You’ll champion the rights, needs, choices, and dreams of our residents, making a positive difference in their lives. Dedication to innovation, valuing each colleague’s unique contributions, and fostering a supportive and empowering work environment are key to who we are at WCL.
Job Description
Job Title: Support Worker
Responsible to: Service Manager
Responsible for: The People We Support
Our Values
- Supporting rights, needs, choices and dreams
- Seeing the possibility to make a difference in all that we do
- Being financially responsible and economically sustainable
- Embracing new technology and innovation
- Appreciating every colleague’s contribution
Job Summary
To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high‑quality, personalised care through individual consultation, continuous development, and learning.
Key Responsibilities
- Colleagues
- Mentor new colleagues during induction to support high‑quality care delivery
- Participate in supervision, observation and appraisal processes
- Provide effective communication including accurate written reports
- Business
- Follow WCL financial procedures
- Act in line with the organisation’s environmental and sustainability principles
- The People We Support
- Help maintain a caring environment aligned with best practice, guidance and legislative requirements
- Contribute to clear and effective communication with all stakeholders
- Deliver high‑quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement)
- Seek and share the views and preferences of the people we support
- Promote high levels of satisfaction among people we support, families, colleagues and commissioners
- Support the Service Manager with complaints and concerns following WCL policy
- Maintain positive relationships with families, the community, and external partners
- Understand and implement safeguarding procedures
- Safeguarding
- Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training
- Recognise and report safeguarding concerns appropriately
- Health and Safety
- Take reasonable care of your own and others’ health and safety
- Cooperate with the employer to ensure compliance with legislation
- Avoid misuse of equipment or systems provided for safety
- Support the Service Manager in maintaining a safe environment
- Data Protection
- Respect confidentiality in line with the Data Protection Act 2018 and ISO27001
- Use and share information only with authorised people and for authorised purposes
This job description is not exhaustive and may be amended to meet service needs.
Person Specification
Qualifications
- A recognised health or social care qualification
Experience
- Evidence of wanting to professionally develop
- Willingness and ability to learn
- Experience supporting people with disabilities, older people, dementia or mental health needs
- Experience working as part of a team
Technical Skills
- Ability to handle basic numerical data, including simple financial information
- Ability to use Microsoft Office (Word and Outlook)
- Ability to use WCL transport or own transport when required
Personal Qualities
- Understanding of fairness and valuing diversity
- Understanding of safeguarding vulnerable adults and the ability to recognise concerns
- Ability to work positively and flexibly as part of a team
- Positive values relating to disability, older people, dementia and mental health
- Understanding of WCL’s key statements and how to demonstrate them
- Ability to provide high‑quality support to people with learning disabilities, dementia and mental health needs
- Good verbal and written communication skills
- Ability to listen sensitively
- Strong interpersonal skills
- Ability to develop and maintain positive relationships with others
- Ability to plan, organise and prioritise tasks
- Understanding of positive, person‑centred support planning
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