macOS IT Support Engineer

Salary: £35,000 – 45,000 per year

Requirements:

• Prior experience in 1st line support, helpdesk, or a similar technical role
• Confidence working with macOS and ideally Windows environments
• Understanding of networking fundamentals including TCP/IP, DNS, and DHCP
• Excellent communication and multitasking skills
• A customer-first attitude and enthusiasm for learning
• Experience using Jamf Pro
• Ideally Jamf Pro or Apple certifications
• Familiarity with Microsoft 365, Google Workspace, or other cloud systems
• Experience using MDM tools such as Jamf, Intune, or JumpCloud
• Up-to-date IT certifications such as Apple Certified, CompTIA A+, ITIL, or Microsoft certifications

Responsibilities:

• Be the go-to person for first, second, and third line IT support for macOS and some Windows users, handling calls, emails, tickets, and on-site support
• Troubleshoot hardware, software, and network issues for a range of users
• Assist with onboarding and offboarding, including device setup, user accounts, and permissions
• Keep documentation up to date with clear notes and resolutions
• Deliver an exceptional support experience both remotely and on-site

Technologies:

• Cloud
• Hardware
• Support
• ITIL
• macOS
• Microsoft 365
• Network
• Security
• TCP/IP
• Windows
• Office 365

More:

We are a fast-growing, IT-focused organisation with a cutting-edge, security-driven macOS environment. We offer a competitive salary with a solid pension plan, paid training and certification support, a collaborative and friendly office environment, and regular team socials and development sessions. This is an office-based role in London, offering hands‑on exposure to cloud technology, Apple device management, automation tools, and a supportive team where no two days are the same. We are proud to foster a diverse, inclusive, and equitable workplace.

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