Job Overview
As a Night Shift Supervisor, you’ll be responsible for ensuring the seamless operation of the warehouse, with a focus on efficiency and compliance with operational standards. Supporting all areas of the warehouse, you will report directly to the Depot Manager. You’ll excel under pressure, delivering results while adapting quickly to challenges, and will step in to cover managerial duties when needed. Additionally, you’ll oversee the 3rd‑party logistics operation, ensuring smooth coordination and timely execution of all logistics functions.
Responsibilities
- Complete incident reporting accurately and in a timely manner.
- Supervise and delegate daily tasks to ensure efficient operations.
- Check 3rd‑party outbound loads.
- Oversee the quality management of all tasks performed.
- Escalate stock, equipment and operational issues raised by the operational team.
- Monitor and report MHE equipment maintenance issues to the appropriate departments or management.
- Build, plan and oversee daily teams’ schedules, ensuring task allocation aligns with operational needs and targets.
- Manage the correct processing of any inbound stock.
- Complete stock checks and ensure accurate stock management.
- Raise and report equipment maintenance issues to the appropriate department or management.
- Provide detailed daily handovers to the Shift Manager.
- Compile and provide daily handovers to the shift manager to ensure smooth transition and operation.
- Cover other operational management roles when required to maintain workflow.
- Recognise and appreciate staff contributions by issuing thank‑you cards.
- Administer documented discussions to support employee development and compliance.
- Conduct alcohol testing procedures in accordance with company policies.
- Manage and oversee informal Performance Improvement Plans (PIP) processes.
- Manage informal welfare processes to ensure staff well‑being.
- Monitor and evaluate staff performance, providing constructive feedback.
- Conduct investigations into operational or staff‑related concerns as needed.
- Oversee the safe operation of Material Handling Equipment (MHE) and ensure necessary safety interventions are in place.
- Manage and approve holidays (up to 14 days) for the operation.
Qualifications & Skills
- Strong time‑management skills to ensure tasks are completed efficiently.
- Confident in people management, with a fair and consistent approach.
- Effective communicator at all levels, both within the team and across departments.
- Highly organised and methodical in task execution.
- Solid understanding of all operational departments within the warehouse.
- Calm and focused under pressure, able to make decisions quickly.
- Strong problem‑solving skills, able to find solutions independently.
- Proficient in Microsoft Office and warehouse management software.
- Skilled in managing daily performance metrics.
- Proven experience in leading and motivating a diverse team.
- Strong understanding of HR processes and how to apply them.
- Experience working under tight deadlines to achieve operational goals.
- Adaptable to fluctuating workloads and able to manage priorities effectively.
Benefits
- 24 days holiday (including bank holidays)
- At least 5% contribution pension scheme
- Healthcare cashback scheme
- Exclusive staff discount
- Enhanced maternity, paternity and adoption packages
- Expression of wish service
- Make a difference days (two fully paid charity days a year)
- Share‑save scheme
AO is for everyone! We should all feel that we belong, and we celebrate diversity in race, ethnicity, gender, age, religion, ability and sexual orientation. All employees are treated fairly and equally.
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