Coordinateur(trice) de Services (F/H) – Services Professional – Customer Service Management

Responsibilities

• Acting as the single point of contact to the customer for timely and satisfactory resolution of concerns covering support services offered.
• Being responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations.
• Representing the most direct access to all appropriate internal functions to support the customer.
• Establishing and maintaining contact to provide ongoing technical and business support to assigned customers in designated geographic region or coverage area.
• Working together with people from the business unit under guidance or for exchanging technical information.
• Handling simple project processes according to detailed guidelines that require little technical knowledge.
• Handling targeted clients with predefined contracts and a framework of conditions that are set and followed.

Qualifications

• Have a Bachelor’s accreditation from an accredited establishment (or a high school diploma / GED).
• Have proven experience in Services.
• Have previous proven experience in a professional customer service role.
• Have previous system experience in SAP, Oracle, SalesForce would be advantageous.
• Able to fluently speak and write in English.
• Have effective oral and written communication skills.
• Effective interpersonal and leadership skills.
• Ability to work independently.
• Effective problem‑solving skills.

Benefits

• Contemporary work‑life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

Equal Opportunity Employer

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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