Head of Service and Operations

Salary: £? – ? per year

Requirements

• Previous experience managing IT teams of a similar size and composition, including service management and service desk
• Breadth of experience across ITIL disciplines and industry good practice
• Ability to work with senior stakeholders with gravitas
• Strong customer focus and a people-centric approach
• Ability to get to the root cause of problems and identify trends and patterns in user issues

Responsibilities

• Lead a team of around 30 people providing 1st and 2nd line support
• Oversee IT Service Management capability within an end‑user organisation
• Shape and define what great service looks like across the service desk and 1st line support
• Work with senior stakeholders to support the transformation of technology and service operations
• Identify root causes, trends, and patterns in user issues to improve service delivery

Technologies

• Support
• ITIL

We are partnering with a leading organisation that is currently transforming technology. This is an interim Head of IT Service and Operations role on a 6‑month contract, outside IR35, based in Merseyside with onsite working required 3 days per week.

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