Experience:
• 5 – 8 years of hands-on experience as a ServiceNow Developer (L2/L3) in enterprise environments
Certifications
• ServiceNow CSA (Certified System Administrator)
• ServiceNow CAD (Certified Application Developer)
• ITIL Foundation
• Experience in JavaScript, AngularJS, HTML, and ITSM best practices.
Your responsibilities:
• Strong experience in ServiceNow scripting:
• Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions
• Hands-on development experience across ITSM, ITOM, ITAM, CMDB , BCM, S2P, IRM, TRPM modules (Incident, Problem, Change, Request, Knowledge)
• Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls
• Strong experience in Flow Designer, Workflows, and Service Catalog development
• Experience with integrations using REST/SOAP APIs, MID Server, and data imports
• Ability to troubleshoot performance issues, script errors, ACLs, and customization conflicts
• Familiarity with ServiceNow upgrade planning, regression testing, and best-practice configurations
Your Profile
Essential skills/knowledge/experience:
• Design, develop, and enhance ServiceNow platform customizations as per business requirements
• Provide L2/L3 support for ServiceNow incidents, defects, and enhancement requests
• Develop and maintain scripts, workflows, catalog items, and integrations
• Troubleshoot complex issues related to scripting, access controls, inegrations, and data integrity
• Support ServiceNow upgrades, patches, and regression testing activities
• Ensure adherence to ServiceNow best practices, avoiding unnecessary customizations
• Collaborate with process owners, architects, and functional consultants
• Maintain technical documentation, design artifacts, and knowledge articles
• Support audits, compliance checks, and platform governance requirements>
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