Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.
Job Description
We are looking for a Site Reliability Engineer to improve the reliability and performance of business‑critical systems. Reporting into the Head of SRE you will focus on AWS cloud infrastructure, DevOps tooling and core SRE practices within a distributed, production environment.
Main Responsibilities
- Leadership & Strategy
- Define and implement SRE best practices across the organization.
- Demonstrate expertise in production support, engineering, disaster recovery, automation and cloud operations.
- Mentor and guide a team of SREs, fostering growth.
- Collaborate with senior stakeholders to align reliability goals with business objectives.
- Reliability & Performance
- Establish SLIs, SLOs and SLAs for critical services and ensure adherence.
- Drive initiatives to improve system resilience and reduce operational toil.
- Design systems that detect and remediate issues without manual intervention – self‑healing systems and runbook automation.
- Use tools such as Gremlin, Chaos Monkey and AWS FIS to simulate outages and improve fault tolerance.
- Incident Management
- Act as the primary point of escalation for critical production issues and lead major incident response, root cause analysis and post‑mortems.
- Perform detailed post‑incident investigations to identify underlying causes and share learning to prevent recurrence.
- Implement preventive measures and continuous improvement processes.
- Observability
- Champion monitoring, logging and alerting strategies using Prometheus, Grafana, ELK and AWS CloudWatch.
- Build real‑time dashboards to visualise system health and reliability metrics.
- Configure intelligent alerting based on anomaly detection and thresholds.
- Combine metrics, logs and traces to enable root cause analysis and reduce MTTR.
- Use AIOps or ML‑based anomaly detection for proactive reliability management.
- Collaboration
- Work closely with development teams to integrate reliability into application design and deployment.
- Promote a culture of shared responsibility for uptime and performance across engineering teams.
Qualifications
- Deep expertise with various AWS services and advanced knowledge of monitoring and observability tools.
- Strong leadership capabilities with a focus on setting clear direction, aligning team efforts and maintaining high motivation and engagement.
- Excellent communication skills, able to articulate complex ideas and solutions clearly to technical and non‑technical stakeholders.
- Proven track record of building secure, mission‑critical, high‑volume transaction web‑based software systems, preferably in regulated environments such as finance or insurance.
- Hands‑on technologist experienced in software development and leading an SRE team.
Additional Information
- Hybrid working – 2 days a week in the Nottingham office.
- Competitive compensation package and discretionary bonus.
- Core benefits include pension, Bupa healthcare, Sharesave scheme and more.
- 25 days annual leave with 8 bank holidays and 3 volunteering days (additional leave can be purchased).
Experian is proud to be an Equal Opportunity and affirmative action employer. Innovation is an important part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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