Service Coordinator – Family, Friends and Fostering Service (Job Ref: 4047)
Salary: £37,312
Location: 5 Pancras Square, London N1C 4AG / Hybrid and other Camden sites as and when required
Hours per week: 36
Contract Type: Permanent / Full Time
Closing Date: Sunday 28th June 2026 at 23:55
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.
What You’ll Be Doing / How You’ll Be Involved
The Service Coordinator will support and enable services to deliver for the people of Camden efficiently and effectively. You will ensure the professional delivery of established processes, work closely with colleagues to identify areas for improvement, and ensure that support remains appropriate for all service users. You will embrace new technology to support service users and maintain a flexible level of support in line with Camden’s ways of working. This role enables services to meet their strategic objectives and supports the smooth running of functions that deliver to our citizens.
This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS. Camden also offers the DBS update service.
Qualifications
- Experience providing excellent customer and administrative services in a fast‑paced, citizen‑focused environment.
- Ability to develop good working relationships and demonstrate effective communication skills, written and verbal, and express issues clearly.
- High levels of professionalism, approachability, courtesy and helpfulness in support delivery.
- Ability to work with minimal supervision, using problem‑solving skills and initiative to provide customer‑focused support service.
- Ability to work flexibly, balance competing priorities and meet deadlines while understanding the needs, timescales and deadlines of others.
- Diplomatic and confidential handling of a wide range of internal and external stakeholders.
What We Offer
- 27 days annual leave for new starters, rising to 31 days after 5 years
- Local Government Pension Scheme
- Flexible working opportunities
- Interest free loans
- Access to our incredible staff networks
- Career development and training
- Wellbeing support and activities
Visit www.camdenjobs.co.uk/staff-benefits for more details.
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio‑economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity
Asking for Adjustments
Camden is committed to making our recruitment practices barrier‑free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long‑term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.
Anonymised Application
In keeping with Camden’s commitment to inclusion, the recruitment for this role is anonymised and supports the objective of reducing the impact of unconscious bias.
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