An opportunity for a Retail Manager at the British Museum, where retail is part of the visitor experience.
The Role
This is a full-time, ongoing temporary position for an experienced Retail Manager ready to take ownership of day-to-day shop floor operations across a multi-site retail environment.
You will lead with confidence, drive performance and develop your team to deliver an exceptional retail experience at every touchpoint.
Key responsibilities include:
- Managing shop floor operations, presentation and standards across all on-site retail spaces
- Driving sales and profit KPIs while delivering a world-class visitor retail experience
- Leading, coaching and developing a team of up to ten, including annual appraisals
- Overseeing stock display, merchandising and product presentation
- Ensuring full operational shift cover across Monday to Sunday
- Managing retail turnover and contributing to cost efficiency initiatives
- Supporting back-office functions and deputising for Manager positions as required
- Playing an active role within the wider venue operation
Sound like you?
You bring proven retail management experience, a commercially sharp mindset and the kind of positive, outgoing energy that lifts a team. You understand how to balance targets with an exceptional customer experience, and you thrive in a dynamic, visitor-facing environment.
You will have managed a multi-site retail operation with a combined annual turnover of at least £5 million, and you are ready to bring that experience to a venue where every interaction matters.
Strong leadership, clear communication and a genuine passion for retail excellence are essential.
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