General Manager – Private Care Sector

General Manager – Private Care Sector

Salary: Up to £110,000 + Bonus & Benefits

Location: London

We’re looking for an experienced and inspirational General Manager to lead a luxury residential and care environment, delivering exceptional standards of hospitality, wellbeing, and personalised care. This is a high-profile leadership role with full responsibility for operational performance, team engagement, compliance, financial delivery, and resident satisfaction.

What You’ll Do

• Lead the overall operation, ensuring exceptional resident experiences and service standards
• Inspire, develop, and manage a multi-disciplinary leadership team
• Drive a culture of excellence, accountability, and continuous improvement
• Ensure compliance with all regulatory, health & safety, and quality standards
• Manage budgets, occupancy, revenue, and overall business performance
• Develop and deliver the annual business plan and growth strategy
• Build strong relationships with residents, families, healthcare professionals, and local stakeholders
• Lead recruitment, retention, training, and performance management initiatives
• Work closely with sales and relationship teams to maximise occupancy and reputation
• Ensure the residence consistently delivers the highest levels of care, hospitality, and wellbeing

What You’ll Bring

• Proven senior leadership experience within luxury care, healthcare, hospitality, or residential environments
• Strong operational and commercial management skills
• Experience managing budgets, business plans, and financial performance
• Excellent people leadership and team development capabilities
• Strong understanding of regulatory compliance and quality standards
• Outstanding communication and stakeholder management skills
• Ability to build meaningful relationships with residents, families, and external partners
• Registered Manager qualification, ILM Level 5, or equivalent preferred

What’s on Offer

• Competitive salary and annual performance bonus
• Private medical cash plan
• Employee wellbeing and assistance programmes
• Pension scheme
• Annual travel loan
• Referral bonus scheme

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