Position Summary:The HR Admin and coordinator plays a vital role within the HR Shared Services team ensuring operational excellence and seamless employee experiences across key HR functions. In collaboration with the HRSS Manager and cross-functional teams, this role supports the efficient delivery of HR processes, systems, and services, with a focus on Talent Acquisition, Onboarding, and employee experience. This role requires exceptional organizational skills, attention to detail, and a customer-centric mindset to address employee inquiries and ensure service-level agreements (SLAs) are met consistently.
Position Details:
Client Relationship Management
- Partner with HRSS leadership and Center of Excellence (COE) teams to deliver high-quality HR services that align with organizational goals.
- Serve as the first point of contact for employees, addressing inquiries related to HR processes and systems.
- Maintain consistent communication with stakeholders, providing updates on HRSS initiatives, escalations, and resolutions.
HR Operations Support
- Assist in drafting, updating, and maintaining HR-related documentation, such as process guides, FAQs, and knowledge base articles.
- Support the Talent Acquisition team to schedule virtual and in-person interviews, initiate and monitor background checks, complete hire events, and conduct all required follow-up through the hiring process.
- Monitor and manage recruiter/employee requests through the HR platforms, ensuring timely resolution and adherence to SLAs.
- Perform data entry and maintain accuracy within HR systems (e.g., Workday, ServiceNow), ensuring compliance with internal and external requirements.
Process Improvement
- Collaborate with HRSS leadership to help identify opportunities for process optimization and automation.
- Assist in testing and implementing new tools and processes to enhance the employee experience.
Qualifications (Knowledge, Skills, and Abilities):
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- A minimum of 1 years of experience in HR operations, shared services, or a similar role.
- Proficiency in HR systems (e.g., Rooster, Workday, ServiceNow) and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Experience supporting HR operations in a global or multi-regional environment.
- Familiarity with process improvement methodologies and tools a plus(e.g., Lean, Six Sigma).
- Strong organizational and time-management skills, with a proven ability to handle multiple priorities in a fast-paced environment.
- A collaborative mindset with a high degree of self-awareness and adaptability to navigate challenging situations.
- Resourceful in identifying and addressing potential issues before they escalate.
Skills:HR Administration TA coordination Workday
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