Logistics Account Manager

Logistics Account Manager

Temporary to Permanent

Salary negotiable dependent on experience

Outskirts of Swindon

We are currently recruiting for our client who are a logistics company based on the outskirts of Swindon.

Responsibilities and Tasks

• Day to day responsibility for the management of individual accounts within operational aspects.
• Ensure that KPIs are up to date and can be provided monthly to both the relevant customer and management within the business.
• Ensure the day to day SLAs of outbound/inbound sectors are monitored and escalated when not going to be met.
• Monitor order volumes, flows and daily receipts of accounts, escalating where required to help various teams plan resources for warehouse needs.
• Keep close relations with their CRM and the relevant team leader within the warehouse.
• Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly/monthly basis.
• Invoice relevant customers in a timely manner in line with expectations set by management.
• Ensure that all relevant order/customer references are included on shipping labels to relate costs when invoicing.
• Manage multiple accounts and prioritise tasks where needed across said accounts.
• Serve as first line and prompt communication with customers when queries or complaints arise, and elevate internally so the internal team is aware of issues.
• Ensure costs are correctly charged in line with customer rates (e.g., picking and packing charges, courier charges, storage charges) and elevate internally if not correct, requiring assistance to amend.
• Attend internal meetings to discuss accounts.
• Attend on‑site meetings with clients to discuss their account and provide a day‑to‑day perspective.
• Identify and elevate rework tasks within accounts and raise these to the rework manager to ensure timely completion.
• Manage customer expectations to ensure tasks or delays are handled effectively and keep the customer in close contact and up to date.
• Escalate any health and safety concerns to the relevant team through SharePoint so action can be taken to resolve risks.
• Attend internal team meetings where required to stay up to date on the latest information.
• Maintain and strengthen customer relationships and ensure all logistics needs are met.
• Answer the phone when calls are transferred through reception, when reception is on leave, or when answering outside calls.
• Hold one‑on‑one meetings with customers via Zoom or Teams to build and aid customer relations.

Person Specification

• Self‑motivated, good organisational skills.
• Reliable.
• Process driven.
• Great customer service skills.
• Excellent communication skills, both internally and client‑facing.
• Ability to think of solutions and work‑arounds.
• Availability to work weekends when needed for stock takes (4–5 times per year max).
• Articulate and numerate with good presentation skills.
• Competent in the use of Windows Office packages and logistics management systems.
• Minimum of 1 year experience within the logistics or similar industry.

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