Dynamics CRM Technical Consultant – Norwich

Salary: £65,000 – 65,000 per year

Requirements

• Experience supporting and implementing Microsoft Dynamics 365 Sales & Marketing solutions.
• Strong analytical, problem‑solving, stakeholder engagement, and communication skills.
• Experience writing Plugins and Business Process workflows, managing Microsoft Power Platform services, building solutions, administering release pipelines, and customizing Dataverse.
• Microsoft Power Platform Developer Associate Certification or equivalent experience.
• Eligibility to work in the UK; must reside in England or Wales for the duration of employment.

Responsibilities

• Develop and support our Dynamics 365 Sales and Marketing systems, including Customer Insights – Journeys.
• Ensure support tickets are logged, triaged, and resolved quickly, keeping customers informed of the progress.
• Engage with customers regularly to publicise new features introduced in each release and manage changes following our change & release process.
• Lead in planning, developing, and supporting our Dynamics Sales and Marketing technical solutions, prioritising quality and resilience.
• Support Functional Consultants by sharing knowledge and advising on best practices.
• Develop, extend, implement, document, and support the Clarion Dynamics Sales and Marketing systems and associated services, including creating technical design documents and knowledge base articles.

Technologies

• AI
• Support
• Marketing
• Microsoft Power Platform
• Office 365
• CRM

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