Cisco Catalyst NOC Engineer (Birmingham)

Cisco Catalyst NOC Engineer

Location: Birmingham, West Midlands, B10 0HQ (Small Heath).

Type: Temporary Contract (Full‑time). Hours: 8‑hour shifts, 24/7/365 operational environment (days, nights, weekends & bank holidays).

Overview

@mecscomms is recruiting experienced Cisco Catalyst NOC Engineers / Network Operations Engineers to provide 24×7 operational support and incident management for critical network infrastructure.

Purpose

Provide 24×7 operational support, monitoring, incident management and technical troubleshooting across Cisco Catalyst switching technologies (3850, 9300, 9500) to ensure maximum network availability, performance and service reliability.

Key Skills

• Cisco Catalyst (3850, 9300, 9500)
• Layer 2 & Layer 3 networking (OSPF, BGP, VLAN, STP, QoS)
• Network monitoring & alerting tools
• Incident and fault management systems
• Shift‑based NOC / TAC / NMC operations (24×7)
• CCNA / CCNP Enterprise certification (desirable)

Technology Stack

• Cisco Catalyst 3850 / 9300 / 9500
• Cisco IOS / IOS‑XE
• Layer 2 & Layer 3 networking
• OSPF / BGP routing
• VLANs / STP / QoS
• Network monitoring & alerting tools
• Incident & fault management systems
• Network performance monitoring
• Configuration management & backup
• WAN / LAN infrastructure

Core Activities

• Provide 24×7 operational network support in a high‑availability environment
• Configure, manage and troubleshoot Cisco Catalyst network infrastructure
• Monitor network performance and respond to incidents proactively
• Support fault isolation, escalation and service restoration activities
• Maintain accurate operational documentation and shift handovers
• Collaborate within a shift‑based Network Operations Centre environment
• Ensure service continuity across critical infrastructure

Responsibilities

• Configure, support and troubleshoot Cisco Catalyst switches (3850, 9300, 9500)
• Perform proactive network monitoring and incident response in a 24/7 environment
• Act as the primary technical escalation point during operational shift coverage
• Diagnose Layer 2 and Layer 3 networking faults across LAN/WAN infrastructure
• Support routing and switching environments including OSPF, BGP, VLANs, STP and QoS
• Escalate complex incidents efficiently with clear stakeholder communication
• Complete accurate shift handovers and operational reporting
• Maintain network diagrams, configuration backups and operational documentation
• Support continuous improvement and operational optimisation initiatives

Deliverables

• High network availability and operational uptime
• Rapid incident response and fault resolution
• Accurate operational documentation and reporting
• Stable and optimised Cisco network performance
• Effective 24×7 service continuity support

Working Environment

• High‑availability Network Operations Centre (NOC)
• 24×7 shift‑based operations
• Fast‑paced telecoms and enterprise network environment
• Collaborative operational support teams
• Critical infrastructure support programme

Candidate Profile – Essential

• Strong Cisco Catalyst switching experience
• Hands‑on support of Catalyst 3850, 9300 and/or 9500 platforms
• Experience within a NOC, TAC or 24×7 operational support environment
• Strong Layer 2 / Layer 3 networking capability
• OSPF, BGP, VLAN, STP and QoS troubleshooting experience
• Network monitoring and incident management expertise
• Excellent fault‑finding and troubleshooting capability
• Strong communication and shift handover skills
• Ability to work effectively within shift rotation patterns including nights and weekends

Candidate Profile – Desirable

• CCNA or CCNP Enterprise certification
• Telecoms or service provider network experience
• Experience supporting enterprise‑scale environments
• Exposure to high‑availability or mission‑critical infrastructure
• Experience with network performance optimisation

Key Traits

• Calm under pressure during critical incidents
• Strong analytical and troubleshooting mindset
• Proactive and operationally focused
• Excellent team collaboration and communication skills
• Strong attention to detail and service quality
• Customer and service‑oriented approach

#J-18808-Ljbffr…