Online Sales Assistant

Job Description:We are looking for a detail focused Online Sales Assistant to support our online customers as they place orders for industrial components on our website. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, delivering excellent customer and growing online sales.

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Key Responsibilities:

• Processing and managing online orders from multiple sales channels
• Responding promptly to customer enquiries via email, web chat and telephone
• Preparing quotations and following up opportunities where appropriate
• Updating customers on order progress, deliveries and product availability
• Resolving customer queries professionally and efficiently
• Liaising with suppliers and internal departments to ensure timely order fulfilment
• Maintaining accurate customer and order records
• Adding new products, images and content to company websites and online marketplaces
• Assisting with the optimisation and day-to-day management of e-commerce platforms
• Supporting the wider sales team in identifying opportunities to grow online sales

Desirable:

• Experience using eBay, Amazon, Shopify or other e-commerce platforms
• Experience maintaining product listings or website content
• Previous experience within an industrial, engineering or technical products environment

What We Offer

• Competitive salary based on experience.
• Full training and ongoing support.
• Opportunity to develop within a long-established and growing business.
• Friendly and supportive team environment.
• Company pension scheme.
• Workplace Health Scheme
• On-site Gym
• On-site parking

This role is office based in our Antrim Head Office

We are an equal opportunities employer.

Skills:Microsoft Office

WHJS1_NI

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