Midnight Customer Service Advisor — Hybrid (Cardiff)

Capital on Tap is seeking a Customer Service Team member in Cardiff. You will support customers by phone, email, and live chat, taking ownership of issues end-to-end and delivering practical solutions.

The role starts fully office-based for 3 months, then moves to a hybrid pattern with 3 days in the office and 2 days at home. We value strong communication, empathy, and the ability to handle high volumes while maintaining accuracy.

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