Hours: 9-5pm. 4-Day Working Week (Fridays off!).
We’re Growing—Come and Grow With Us!
About Smile Box:
Smile Box provides personalised, branded gift boxes designed to improve staff wellbeing, boost employee engagement, and encourage conversations around mental health. In just three years, we’ve gained a strong foothold in corporate, health, and education sectors, with a 70% customer return rate. Our ambitious plans include launching new products to support male mental health and scaling up operations.
Role Purpose:
You will manage incoming enquiries, identify sales or partnership opportunities, and prospect for new clients, promoting Smile Box’s benefits. From first contact to delivery, you’ll work closely with our Sales and Marketing Co-ordinator and Operations Manager to provide an excellent service and increase the likelihood of repeat customer orders.
Key Responsibilities:
- Manage sales processes from enquiry to post-sales support.
- Prospect for new clients (70% outbound, 30% inbound).
- Raise brand awareness through LinkedIn, events, and client interactions.
- Develop and manage CRM workflows to optimise sales opportunities.
- Contribute to digital marketing and content creation to enhance our online presence.
- Analyse metrics to track performance and optimise customer acquisition.
- Support event marketing and campaigns for key occasions like Mental Health Awareness Week.
About you:
We’re looking for a confident, empathetic communicator who can build rapport and deliver solutions. You’ll be proactive, positive, resilient, and driven to exceed expectations. Experience in B2B sales is essential, alongside project management and IT proficiency. An interest in wellbeing, employee engagement and ED&I is an advantage.
Skills and Experience:
- B2B sales or business development background.
- Strong communication and project management skills.
- Proficiency in CRM systems (Hubspot preferably), LinkedIn, Canva, and Microsoft Office.
- Creative thinker with attention to detail and ability to work under pressure.
- Resilience is essential in this sales role as you will hear ‘no thanks’ daily, but bouncebackability and being able to move on to the next opportunity with the right energy is crucial.
What we offer:
- Salary £30,000-£35,000 plus bonus scheme (depending on experience).
- 28 days annual leave per year.
- Four-day workweek (Fridays off!).
- Office perks include “Wellbeing Wednesdays” and our Zen Den.
- Training and development opportunities.
- Monthly product allowance to support your wellbeing
Diversity & Inclusion
At Smile Box, we are proud to be a Disability Confident Employer and believe diversity makes us stronger. We welcome applications from everyone, regardless of background or ability. If you require any adjustments during the application or interview process, let us know – we’re here to support you.
How to Apply
If you’re excited to help us spread joy, improve wellbeing, and drive positive change, we’d love to hear from you!
Send your CV and cover letter to donna@smile-box.co.uk confirming you live within a commutable distance to our office in Redditch (our postcode is B97 6RG). Application deadline: 25th February 2026 (5pm). Interviews will take place 9th and 10 March 2026. We have the right to close this advert and vacancy prior to the deadline should we deem this necessary.
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