Senior Program Manager, Service Improvements & Escalations

A leading global e-commerce and technology company is seeking an experienced Program Manager to drive service improvements within their Customer Service department. The ideal candidate will take ownership of program strategy, engage with cross-functional teams, and ensure high-quality delivery of complex projects. Essential experience includes stakeholder management, and data-driven program enhancements. This role operates in a fast-paced environment requiring strong collaboration and negotiation skills.#J-18808-Ljbffr…