Customer Services Manager
Camberley | £55,000 – £65,000 DOE | Permanent, Full Time
Are you a proven leader with a background in Offshore Oil & Gas, passionate about driving world‑class customer service?This role puts you right at the heart of global support operations — managing a high‑performing team of engineers and customer service professionals, with real influence on service strategy, resource deployment, and customer satisfaction across complex, high‑stakes environments.
What you’ll be doing:
- Leading, developing, and inspiring a UK‑based customer support team including field engineers and support staff
- Delivering top‑tier first and second‑line support across a diverse range of high‑tech systems
- Managing global engineer deployment to ensure 24/7 service coverage
- Driving improvements in response time, satisfaction, and operational excellence
- Owning internal processes: technical escalation, complaints resolution, CRM management, training coordination, and service reporting
- Communicating customer service performance at board level and across senior leadership forums
- Collaborating cross‑functionally with global engineering, operations, and regional offices
What you bring:
- Hands‑on engineering or service leadership experience in the Offshore Oil & Gas sector
- Track record of managing distributed or offshore service teams
- Confident communicator with senior stakeholders, clients, and global teams
- Proven success in technical field service or customer support roles within complex engineering environments
- Strong process development and performance management capabilities
- Cool under pressure, commercially aware, and people‑focused
Bonus points for:
- Experience with Salesforce CRM
- Knowledge of customer satisfaction metrics and service benchmarking
- Familiarity with offshore deployments, commissioning projects, or marine systems
- A background in mechanical, hydrographic, electrical, or electronic engineering
Why this role?
You’ll lead the delivery of customer service excellence for a globally respected engineering organisation. With direct responsibility for frontline teams, global operations input, and customer experience leadership — this is a role where your expertise in offshore environments will truly make an impact.
Ready to bring your offshore experience into a leadership role that shapes global service delivery?Let’s talk — apply now or get in touch for a chat.
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