Internal Sales Administrator

Permanent Internal Sales Administrator required for Lisburn.

Duties will include:

• Processing telephone and email enquiries from customers and trade professionals
• Generate sales quotations and sales orders
• Outbound telephone sales promoting existing and new products
• Liaise with customers to inform them of any discrepancies or stock availability issues, find suitable alternative products and upsell when possible
• Create and review sales report analysis as required
• Internal sales support to field sales representatives
• Provide product and after sales support to customers, trade professionals and end users
• Dealing with customer price and invoice queries
• Provide copy PODs and invoices
• Represent the company at industry trade shows and marketing events

Essential Criteria:

• Previous sales/customer service experience require within the plumbing, heating or bathroom industry.
• A good technical understanding of plumbing products, bathroom installations or trade counter environments would be an advantage
• High level of proficiency in Microsoft Office suite (Word, Excel, PowerPoint etc.)Ability to liaise well with all stakeholders to ensure customer satisfaction
• Be a strong team player and can work on own initiative
• Pleasant and professional telephone manner
• A high level of organisational skills & the ability to multi-task
• A desire to learn about our suppliers, products, customers and systems
• Strong interpersonal skills to work with management and staff at all levels
• Deal with aftersales queries in a friendly professional manner

Hours of Work: Monday Thursday : 8.30am 5.00 pm & Friday: 8.30am 4.00 pm

Salary: £27,000 – £30,000 per annum DOE

Skills:Internal Sales Administrator Sales/customer service in Bathroom/Plumbing Create/review sales report analysis reports

WHJS1_NI

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