Are you someone who cares deeply about achieving high standards, and helping to make beauty and history accessible to all? If so, you could become a Collections and House Officer at Chartwell, bringing to life the history and significance of this much-loved place.
Salary: £27,612 per annum
Contract Duration: Permanent
Working Pattern: 37.5 hours per week. You will work Sunday to Thursday, including Bank Holidays, and some very occasional evenings to support volunteer events.
Provisional Interview Date: Tuesday 14th July
What it’s like to work here
As a Discovery House, Chartwell is classed as one of the most historically significant and busiest properties in the National Trust, welcoming well over 200,000 visitors every year from all over the world. Each role in the Collections and House team has considerable breadth and variety, meaning that it’s never dull and no two days are the same. As a result, it’s a fantastic place to build up extraordinary skills and experiences, among a hardworking and dedicated team.
What you’ll be doing
As the Collections and House Officer, you’ll be responsible for opening the house every day, and making sure there are enough people in the right places to give visitors a consistently good experience.
You will be key contact for the house team volunteers, ensuring they have the support they need to deliver an excellent visitor welcome.
Supervised by a Collections and House Manager, you’ll be responsible for routine conservation, preventive conservation and the annual programme of deep cleaning. Your attention and expertise will help to ensure excellent standards of care throughout the house.
You’ll collect and record information gathered during cleaning and housekeeping to improve our knowledge and understanding of the house and all that’s in it. You’ll use preventive conservation methods to improve how we look after everything, and how we present it to visitors.
Who we’re looking for
- someone who puts people first, and who knows what’s needed to make sure everyone receives great service
- able to work as part of a team, with skills in day‑to‑day supervision and management
- good at talking to, and getting on with, all kinds of people
- comfortable with managing costs and spending
- full of ideas about how to make spaces and objects accessible to more visitors
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Chartwell, Mapleton Road, Westerham, TN16 1PS
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
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