People Development Advisor NEW Posted today Birmingham Head-Office Permanent contract

12Month FTC – West Region

As a People Development Advisor at Savers you will have a key role within our Learning & Development team supporting our store colleagues across the West region, from Birmingham to Liverpool.

The primary purpose of the People Development Advisor is to deliver the corporate People Development Strategy through the implementation of training solutions across the Company.

You will be the voice of the customer, living and breathing the Savers brand inspiring our colleagues, driving a customer first culture building customer love in every touchpoint of our O+O platforms.

Key Responsibilities

Training & Development

• Support the design and implementation of the company Development Plan with People Development Manager
• Launch online regular refresh training on key operational subjects to drive capability and excellent customer service
• Support development programmes to feed the Talent Pool with capable candidates to support the Succession Plan
• Supporting new store team capability to maximise the store following a successful launch
• Drive internal succession through ongoing training and development across all areas within the Southwest region

Business Partnering

• Regional Support (West region)
• Work collaboratively with the regional team as a true business partner to deliver fantastic customer service and achieve KPIs
• Set the standard of fantastic customer service and through interactions with the regional team agree a clear plan to achieve
• Helpful and Friendly
• Support the Customer Strategy and drive all key parts of great customer service through coaching and training store teams
• Support the Region to drive KPI performance and ensure all training programmes are fully utilised.

Customer Offer

• Training Store Teams, embedding a customer-first mindset across the O+O platform, driving customer loyalty and long term value.
• Drive specific training interventions to improve the Customer Offer and measure through ROI
• Provide on the spot training at every opportunity to rectify poor customer service through coaching key skills
• Only deliver training initiatives which improve customer service and are a proven ROI

Further responsibilities

• Driving Capability
• Compliance Training
• Training Initiatives
• Monitoring Progress

This job is a good fit for you if you:

• Have exposure to or want to learn digital design, filming and editing is desirable.
• Are confident, resilient and self-motivated
• Have the ability to effectively communicate, challenge and give feedback to others
• Encourage teamwork & collaboration between colleagues and teams
• Can build customer love in every touchpoint
• Are confident using data to make tactical decisions
• Actively develop your ability to use AI effectively while strengthening the Human touch, balancing AI efficiency with human coaching and empathy
• Understand customer needs and empower our colleagues removing barriers to deliver great service
• Uses positive language and behaviours in all interactions with customers and colleagues, building trust and rapport
• Understands customer needs and empowers others to remove any barriers to deliver great service
• Are curious about new ways of working, including how AI can help us work smarter, support our teams and keep moving the business forward.

What you will need:

• Experience in training and development, including training delivery
• HR/Training administration experience gained in a fast-paced environment
• A highly organised approach to work and great attention to detail
• To be IT literate and have good numeric and verbal reasoning skills
• Due to Store travel must hold a full UK driving license

#J-18808-Ljbffr…